The Pros and Cons of AI Technology in Recruitment

Robot hand pressing a keyboard.

In the ever-evolving world of recruitment, technology has become an indispensable tool for HR professionals and job seekers alike. One of the most significant technological advancements in recent years is the integration of Artificial Intelligence (AI) in the hiring process. AI has the potential to streamline recruitment, improve candidate experience, and enhance decision-making. However, it also raises important questions and concerns. In this blog post, we’ll explore the pros and cons of AI in recruitment, helping you navigate the changing landscape of hiring.

Pros of AI:

1. Time Saving

AI can improve efficiency in the hiring process, saving recruiters significant amounts of time. It can sift through thousands of resumes in seconds and even automate administrative tasks such as follow-up emails and scheduling interviews allowing recruiters to focus on more important tasks.

2. Data-Driven Decision Making

AI can collect and analyze large amounts of data related to the strengths and weaknesses of the hiring process. This can be invaluable information for Human Resource or Talent Acquisition teams alike when making decisions related to recruitment and hiring.

3. Reducing Bias

Recruiters are humans, and no matter how hard they try, there may still be some human bias baked into the recruitment process. AI can be programmed to ignore factors such as gender, ethnicity, and personality, and really focus in on qualifications and skills.

4. Improved Candidate Experience

AI chatbots can provide candidates with immediate answers to their questions and even make scheduling interviews a breeze. Providing candidates with quick responses can really improve the candidate experience and also help to keep them engaged throughout the entire process.

Cons of AI:

1. Lack of Human Connection

Despite all the efficiencies that AI can provide, there is still something to be said for the human connection that recruiters provide when communicating with candidates. It’s important to balance AI and remember that candidates may have a poor experience if there is absolutely no personal touch in the process.

2. Implementation Costs

There are both time and financial costs to consider when implementing AI. First, the determination of which AI software or platform is best suited for a company will take time. The cost of the software itself along with the time of training and implementation will be a factor. While ChatGPT and other free programs can provide some assistance, to really get the full benefits of AI, using a program built for recruitment or HR will probably be the  most efficient.

3. AI Bias

While humans have a bias, let’s not forget that AI is programmed by humans and uses historical data for its outputs. For example, Amazon had to scrap an AI program they were developing that was biased against women. The algorithm learned from resumes that had been submitted over the past 10 years, which were weighed towards men, so the system taught itself that men were preferred. Thus, AI is far from perfect and every company should take caution on how it implements it into the hiring process.

4. Overlook Candidates

While AI is tremendous at scanning and interpreting resumes for qualifications and skills, it may overlook candidates that don’t have those traditional attributes. AI continuously learns and it may not spot an out-of-the-box candidate that doesn’t fit into the previous hiring data mold. This is where that human eye is so important in recruiting and will never go away entirely.


AI can have tremendous advantages within the Talent Acquisition and Human Resource departments, though should be implemented with caution. Its advantages should be considered but also the cons should not be overlooked. There will always be a human element in both the workplace and the hiring process that cannot be forgotten about. People, not AI, are the backbone of organizations.

Recruitment firms are experts at finding candidates and keeping that human connection alive in the recruitment process. If you need to take recruiting off your plate, check out our services and see if we can help you save time and focus on the other areas that drive your business forward.