Social Community Manager: Phoenix, AZ

Our client, a multi-channel retailer, is looking to hire a Social Community Manager. The Social Community Manager will help develop and manage stores social presence through a variety of channels like Facebook and Instagram. You will be the main liaison with the local stores and the primary responsibility will be to provide them the guidance, tools, training & support needed to effectively run the local pages. In addition, you will be responsible for oversight & guidance for Social Community Specialists who are responsible for proactive community engagement. As the Social Community Manager Stores, you should live and breathe social media in his/her daily life and be an early adopter of new social capabilities. You should not only be passionate about the social space but understand how to leverage it for a brand and be extremely comfortable with new technologies and trends. The right candidate will display social media expertise with an entrepreneurial mind and an ability to manage & review over 1500 locations, have stellar time management, critical thinking and an internal client service oriented mind. The position reports directly to the Senior Manager, Social Media, as part of the digital team and provides guidance for social community specialists.

•Develop & provide guidance for the 1500+ stores across US, Canada & PR.
•Develop a framework and overarching toolkit for local stores to follow best practices in publishing local content to the stores local social media pages.
•Develop training that can be used as a tool for every store and new associate identified to champion social media for the store.
•Develop a weekly content toolkit for the stores to leverage and improve engagement on store pages.
•Act as the primary liaison with local stores and manage all support needed from access, to driving content based on best practices.
•Oversee social community managers who:
•Proactively engage with customers on social media channels: Facebook, Twitter, Instagram, Youtube, etc.
•Represent the brand, increase positive brand sentiment & grow fans/ followers on social channels through real-time engagement and conversations.
•Maintain brand voice and guidelines, while embodying social lingo as authentic to the voice.
•Identify trending topics in real-time across all social media to participate on behalf of the brand where relevant.
•Source user-generated content across social media channels to support content curation.
•Enhance social presence during a planned campaign in order to increase engagements, shares, conversations and activity within social channels as well as outside where relevant for the brand.
•Capture real-time photos, videos & content to share through social channels.
•Attend in-store events and capture live content
•Execute live contests & surprise & delights to deepen relationships with fans & followers; manage fulfillment of prizes.
•Ability to recognize crises issues and using critical judgment on triaging to the right parties.
•Work with agency to conduct efficient social listening and stay abreast of all brand and related conversations in the online space.
•Identify loyalists, detractors, advocates & influencers in the space to draw customer insights, solidify relationships and leverage & amplify social content relevant to the brand.

•Critical thinking, sound judgment and ability to identify trends and take quick action to maximize brand opportunity.
•Bachelor's degree from four year college or university in Marketing, Communications, or related field.
•Basic photo & video capturing skills for social channels.
•Strong written & verbal communication skills (Must provide social writing samples).
•Experience within Retail or large corporate environment.
•Experience with multi-location, multi-channel social media management
•Experience with social tools for monitoring, publishing, listening & reporting (like Sprinklr).



Competitive salary range commensurate with education and experience.

Please apply directly by sending your resume in Word format to: Please list your subject line as: "Social Community Manager Candidate: (Your Name)".