CRM Manager: Chatham, NJ

Please apply directly by sending your resume to: courtney@dcmstaffing.com

Develop integrated marketing programs & plans for the by defining the strategic vision of all out bound customer communication through CRM. Drive eCommerce sales and margin through marketing initiatives. Lead, develop and manage all aspects of digital marketing in partnership with the global and domestic Marketing Teams. 


Responsibilities:

  • Partner with brand marketing team to define seasonal strategies
  • Must have Salesforce experience and fully understand that platform
  • Grow and maintain the customer database through the development of acquisition, retention and win-back strategies centered around effective lifecycle management
  • Execute all digital marketing & e-commerce strategies across all digital media channels as well as brick and mortars locations from concept to launch in order to drive customer acquisition and retention, and build revenue profitability across online channels.
  • Develop a CRM strategy that supports customer, product and financial goals
  • Review financial forecasts and respond to sales opportunities and risks
  • Lead activities across cross functional teams (Store Operations, Merchandise Planning, Customer Service, IT, Direct) to ensure operation coordination and flawless execution of CRM campaigns
  • Review performance reports results in order to make recommendations for future CRM programs
  • Tracks competitive programs and marketplace trends and keep abreast of CRM best practices
  • Other project and responsibilities as assigned


Requirements:

  • Bachelor's Degree in Marketing, Business Administration, or related field
  • Advanced degree (MBA, Master's) preferred
  • 3+ years related experience in CRM marketing or advertising with Sales Force
  • 3+ years CRM experience specific to retail and wholesale luxury fashion company
  • Experience in terms of initial set up and development of a corporate CRM application
  • Exposure and understanding of a variety of IT infrastructure related topics
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, presentation, project management & planning skills
  • Prior experience training retail staff
  • Strong verbal and written communication skills
  • Demonstrated collaborative skills and ability to work well within a team
  • Ability to work with and influence peers and senior management
  • Ability to work in a fast-paced and deadline-oriented environment
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Travel required

 

Compensation:

Competitive salary range commensurate with education and experience.

Please apply directly by sending your resume in Word format to: courtney@dcmstaffing.com. Please list your subject line as: "CRM Manager Candidate: (Your Name)".

ALL INFORMATION PROVIDED IS CONFIDENTIAL.
THERE IS NO COST INVOLVED FOR ANY APPLICANT AS ALL FEES ARE CLIENT/COMPANY PAID.

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