Customer Success Manager: Greater Chicago area, IL

**Enterprise software experience required**


Our client is looking for a hands-on manager who is passionate about their products and the impact that they can have on customers' business growth. The person in this role will be responsible for maintaining and enhancing customer satisfaction by providing ongoing proactive support throughout the customer lifecycle, from on-boarding and technical support to outcomes that include retention, renewals and up-sell.
To be successful in this role, you need to think customer first, have good listening and problem solving skills and the right mix of charisma and interpersonal effectiveness. It is imperative that you drive customer adoption and maximize the value derived from solutions. You will be assigned a defined set of customers for which you will build demonstrated relationships and deliver superior customer service. As a trusted advisor and coach, you will determine how solutions can be effectively applied to support the realization of a company's strategic business goals. The objectives for this role are based on preserving and expanding revenue, renewals and overall customer satisfaction.

Responsibilities:
•Guarantee the satisfaction and success of customers
•Ensure customer feedback is clearly captured and conveyed to enable ongoing improvement
•Serve as escalation point for customer issues ensuring they are resolved quickly by leveraging resources across the organization
•Responsible for owning and managing client relationships and preserving customer loyalty
•Proactive service-based approach to managing our clients and ensuring an outstanding client experience
•Establish and maintain relationships with key contacts at each of the defined accounts
•Develop a set of highly referenceable accounts that routinely share best practices and lessons learned
•Coordinates activities with Account Executives, Solution Delivery, Program Delivery, Product Management and Support to ensure a high level of customer satisfaction is achieved
•Develop an understanding of the customers business objectives, pain points and competitive goals

Requirements:
•Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention
•Enterprise software experience required
•Project orientated, disciplined and organized
•Ability to work in a fast growing hard working environment
•Excellent interpersonal and presentation skills
•All around team player with a work hard, play hard mentality
•Detail-oriented, high-energy individual who is able to multitask
•Ability to work cross-functionally in a dynamic environment with a high degree of flexibility
•BA or equivalent required
•25-50% Travel required

Compensation:
Competitive salary commensurate with education and experience.


Apply by sending your resume to Suzann Fleming:  sfleming@dcmstaffing.com



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